Working closely with you
Working with you, we can help you exploit Tata Steel’s advanced products to:
- Maximize your operating window
- Save you time and money
- Improve and expand your market offer
- Identify new business opportunities
Tailored to your business
Our Customer Technical Services (CTS) team works closely with you to understand your business. Using our in-depth knowledge of steel grades and customer processes, we take a proactive approach to support - tailoring product and process solutions to suit your operations and markets.
Working in your interest
When you succeed, we do too! We will always work openly and transparently in your interest. Working in partnership with you, our qualified and experienced engineers, chemists, metallurgists and production specialists are here to share their knowledge and serve your needs.
World-class resources
Focused on quality, our Customer Technical Services are part of a range of Tata Steel services. These services complement a broad portfolio of products proven in demanding markets worldwide including automotive, construction, heavy vehicles and packaging. CTS is backed by world-class Research and Development (R&D).
Comprehensive services
There are five main pillars to our Customer Technical Services:
- Product support
- Process support
- Application support
- Product development support
- Technical information and training
Sharing excellent knowledge and experience
To keep ahead in the market, you need material that adds the best value to your business. Our proactive CTS team is here to help you achieve that – by giving you expert advice and support on steel evaluation and selection.
Sharing our knowledge
Our CTS team shares in-depth product knowledge to find the best steel products for your applications. With our support you can:
- Save time and money on material evaluation
- Be confident that our material runs efficiently at your installations
- Meet the most challenging end-product performance requirements.
Matching your needs
To match steel grades to your applications and processing capability, we exploit our extensive knowledge and experience including:
- In-depth knowledge of Tata Steel’s wide product portfolio
- Valuable data on in-service material performance – drawn from wide-ranging applications of Tata Steel products
- A deep understanding of production processes throughout supply chains in many markets.
Because we are backed by Tata Steel’s world-class R&D resources, we can also deliver materials research specific to your needs.
Optimizing your processes
As a leading steel producer, we understand the importance of reliable processes. We also know it’s important to work together to create the very best processing environment. That’s where our CTS engineers come in.
Working with you
By working closely with you to understand your processing history and capability, our proactive CTS engineers can help you to develop and optimize your processes. This can deliver:
- Improved line capacity
- Minimized defects
- Maximised yield
- Reduced waste
We can also support you in the development of entirely new processes and lines.
Maximizing your operating window
We work with you to identify the material properties vital to efficient operations. Our deep understanding of manufacturing and processing technology covers:
- Decoiling and levelling
- Cutting and slitting
- Forming
- Welding
- Enamelling
- Corrosion protection
- Coating
Our service is tailored to your needs and ambitions – helping you to optimise throughput and find the right balance between cost and reliability.
Minimizing your investment
We work directly with tooling and process equipment suppliers to find out exactly how their equipment works. We can help you maximize your installation’s performance using our material – without the need for massive investment.
Meeting your application needs
For success in competitive, global markets, it’s vital that products perform at every stage in the supply chain. We work with you to ensure your material is suitable for a variety of processes and is fit for purpose in end use.
Focused on your supply chain
Application support is a recognised strength at Tata Steel and we have research centres dedicated to the engineering, automotive and packaging sectors. To meet your application needs, our CTS team uses substantial ‘in service’ knowledge and expertise to:
- Evaluate material performance requirements in all steps through your chain
- Establish the most relevant material properties for your end application.
We consider all steps in your supply chain when advising on material, we consider:
- Component design
- Surface treatment
- Fatigue requirement
- Corrosion protection requirement
- Effect of temperature on end product use
- End product performance requirements such as strength or lightweighting.
Saving you time and money
To ensure quick analysis and resolution we bring mobile testing facilities directly onto your site. Our capability includes:
- Full-field strain distribution mapping
- Techniques to couple material properties with tooling-related geometry.
Because product performance can be influenced by several factors, we work alongside you to evaluate the impact of your product’s design, the material you are using and your manufacturing environment.
Dedicated analysis and testing
So you can avoid investment in non-core R&D, we offer dedicated analysis and testing to meet your application needs. We use up-to-date support methodology and testing facilities to help you:
- Eliminate processing problems
- Optimise your processes
- Get the best from our material.
Our extensive and proven capability includes:
- Prototyping for application development
- A wide range of component testing – high-impact, corrosion, compression, fatigue, static and dynamic dent
- Advanced geometric measurement of end-product contours and profiles.
Working together with you
To improve your market offer and expand your portfolio, you need a reliable material supplier who will work in partnership with you. Our CTS team is here to support you in adopting new material and developing new products.
Selecting the right material
Our in-depth steel product knowledge is backed by ongoing commitment to understanding:
- Your processing installations
- Which materials perform best in your market applications.
Our CTS specialists know all about the latest technical developments in steel grades. We are well equipped to advise on the best materials for your new or improved product – right from the beginning of the design phase.
Exploiting our steel
To improve your offer through the supply chain, Tata Steel offers a range of advanced, differentiated products that you can exploit to your advantage. This includes Protact® laminated steel for packaging – which can remove up to five, cost-intensive processing steps for a more sustainable packaging solution
Our CTS team will support you in deployment of new material, helping to ensure smooth and efficient processing.
Innovation that starts with you
Tata Steel has a proven track record in supporting customers’ product development. We collaborate with research institutes and have a robust process for developing new steel grades. Work at our dedicated automotive and packaging R&D centres has resulted in innovation tuned to customer preferences.
Our in-depth steel product knowledge is backed by ongoing commitment to understanding:
- Your processing installations
- Which materials perform best in your market applications.
Our CTS specialists know all about the latest technical developments in steel grades. We are well equipped to advise on the best materials for your new or improved product – right from the beginning of the design phase.
We support you
Fast and easy access to reliable material data can give you the edge when developing products. And better insight into the benefits of our advanced steels can open new doors for your business. That’s why we take special steps to share our steel know-how with you.
Tailored technical training
Our CTS team is at your side to support you – making complex steel information easily accessible. Because we work hard to understand your business, we can offer personalised, steel-focused technical training tuned to your needs and ambitions. This will help enhance your understanding of how material properties impact:
- Your processes
- Your products
We also offer specific training on new grades that we know are relevant to your markets.
First-hand knowledge
Through our dedicated ‘customer in steel’ days at Tata Steel plants, you can gain first-hand knowledge of steelmaking processes and the material performance they deliver.
Reliable material data
We support our customers with technical literature including case studies, data sheets and brochures. We also offer the exclusive Aurora® Online service – giving a complete overview of steel grades suitable for application in the automotive sector. This online material database provides ready-to-run input decks that can be used with computer-aided engineering software for accurate, reliable simulations.
Our extensive distribution network
Tata Steel’s extensive distribution network is the second largest in Europe. Offering a local, convenient and responsive service, these centres provide steel processing, distribution and sales support to customers across Finland/Baltics, France, Germany/Benelux, Ireland, Spain, Sweden/Norway and the United Kingdom.
With extensive capacity and proven capability, our centres can process smaller volumes of light gauge or heavy gauge material to meet your needs.
We serve customers in a range of markets and offer:
- Ready access to a wide selection of steel products
- Processes including decoiling, slitting, blanking, narrow cold rolling and profiling
- Short lead times and reliable delivery.
Download section
Downloads
EN-Engineering-Brochure-CTS
Customer Technical Services - Brochure
EN_US-Tata Steel in the USA and Canada
Tata Steel in the USA and Canada
Chicago office
475 N. Martingale Road, Suite 330
Schaumburg, IL 60173
United States